Refund policy
ELIGIBILITY CRITERIA FOR PRODUCT RETURN.
Timeframe: Products must be returned within 15 days from the date of delivery.
CONDITIONS FOR RETURN.
Items must be unused, unopened, and in their original packaging. Opened or partially used products are not eligible for return or refund unless damaged or defective on arrival.
Proof of Purchase: A valid proof of purchase (order confirmation, invoice, or receipt) is required for processing all returns.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or not as described,
Notify us within 48 hours of delivery.
Provide photographic evidence of the issue for faster resolution.
Upon verification, we will arrange for a replacement or issue a full refund.
Non-Returnable Items
Products returned without original packaging and seal.
Items not purchased directly from Tvamm Elixirs' official store or authorized retailers.
Products returned after 15 days from delivery date.
Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.
Return Process
Contact Us: Email or call our customer service within the eligible period, providing your order details and reason for return.
Approval & Instructions: Our team will review your request and provide instructions for shipping the product back.
Refund/Replacement: After inspection (which may take 3 to 5 business days), a refund will be credited to your original payment method, or a replacement will be delivered within 3 to 5 business days. Shipping fees, if applicable, are non-refundable unless the product was received damaged or incorrect.
Customer Support
For questions, please contact:
Email: info@tvammelixirs.com
Phone: 6359598666
Hours: Monday–Saturday, 10 am–6 pm
Tvamm Elixirs reserves the right to update or modify this policy at any time without prior notice. Please review the policy periodically for changes.
This policy ensures transparency, builds trust with your customers, and helps you efficiently manage returns for effervescent tablet products.